We have now produced a Service Blueprint (at the University-level) on the experience of international students from accepting their offer to the end of semester one. The Blueprint syntheses data and research including the International Student Barometer, NPS data and 17 in-depth interviews with current students.Using this Blueprint, we have engaged in conversation with International Recruitment, ARG, Student Communications, Student Wellbeing and my RMIT Connect and Student Life teams to identify 25 improvement initiatives for delivery in Semester 1 2018 (planning is quite well advanced).For the Student Cohort Experience stream of the 2018 Student Belonging Focus Area, I intend engaging a Service Designer to:
- work with priority programs to map the international student experience at the Program level, and
- map the international student experience beyond semester 1 (at the University-level).
This update from Zosh Pawlaczek, Director, Program Quality & Development.
- A total of 12 Panel Review meetings have now been completed, with a further two scheduled for 2017. Our sincere thanks to all the Chairs who are doing a wonderful job. Panel review reports are being finalised and will soon enter the workflows of HoS and DPVC L&T.
- Four Panel Review Reports have been finalised and are currently with the relevant, Head/Dean of School, Deputy Head/Dean L&T, Deputy PVC L&T and Program Members for comment and Program Enhancement Plan (PEP) finalisation.
- Planning for 2018 continues; briefing sessions have commenced.
- Evaluation is planned for February 2018.
Program and Course Policy Suite
- Work is progressing on the review and update on the Program and Course Policy Handbook. Stakeholder consultation and engagement has been planned and will commence this week.
VE Program Review
- Consultation with CRR and OEDVE has been completed on current quality assurance practices, gaps and ownership of templates and business processes. Advices been provided to the ADVCE on this matter.
- Another review is being conducted on the status of the completion of Validation activities. An updated report will be prepared and circulated prior to the end of year close-down.
- Analytics and Insight continue to work on the dashboard with clear development milestones in place and PQD provide stakeholder input from a program review perspective. For more information, please contact Sean Lee in Analytics and Insights.
With the abolition of the Office of Learning and Teaching (OLT) in 2016, the Australian Technology Network of Universities (ATN) created a new grants scheme to provide funding for initiatives to improve the teaching and learning experience across the ATN national network. The scheme allows our staff to collaborate, share knowledge, practices and resources to deliver world-class teaching and learning, and provide an exceptional student experience across all five ATN universities.
The DSC ADG enjoyed a lovely afternoon tea with our colleagues in Course & Program Administration this week. It was an opportunity to thank CPA staff for their excellent, timely and thorough support in 2017. In some cases it was great to put faces to names after many email/phone exchanges!
This strong partnership between the ADG and CPA enables many important processes to function smoothly, including program and course amendments and class scheduling and it was timely for us to come together and share some of the positive changes that have been implemented this year.
Many thanks to Thembi for organising the get together; an excellent idea.
DSC is pleased to announce the appointment of Prof Robyn Healey as the new Deputy Pro Vice-Chancellor, Student Belonging from January 2018. She will combine this fractional role with her substantive position as the Head of the School of Fashion and Textiles.
As DPVC Student Belonging, Robyn will be responsible for:
- providing high level strategic leadership for DSC in the Student Belonging Focus Area during 2018, with particular attention to learning experience, social networks
- creating an inclusive and connected environment across the College, working with senior staff to explore the nexus between space and place in fostering staff and student belonging across the range of cohorts in higher education coursework, research programs and vocational education
- ensuring the effective delivery of the College goal for Student Belonging, as set out in the 2018 College Plan.
- Part B course guide creation is now based on SAMS class scheduling data, which will increase the ease with which college L&T staff will be able to audit Part B publication processes for each term; it also means you won’t get a Part B for a course offering unless a class is scheduled in SAMS (in production);
- Part Bs are now being created for all classes scheduled in flexible terms; (in production);
- Generic Part Bs will soon be created for flexible terms where teaching staff do not want to publish course guides for each class (in production as of today – more information will be sent by CPA this afternoon);
- RMIT Training is now in CAPS, marking the first time course guides have been able to be published for Foundation Studies courses (in production);
- ‘Important Information’ field now available so that colleges can notify students and external quality assurance bodies of impending changes to course titles (in production);
- Automated process for updating Part A and B course guides where fundamental SAMS data changes (course title or owning school). Where a record is in draft, this data is updated automatically. Where a record is published, it is pushed to draft and the data updated automatically for schools to review and publish. (in produciton);
- Part A overwrite logic change: Currently, when a Part A course guide is published, any form data from that Part A overwrites that form data in every Part B – past, present and future. We are making changes to CAPS that will prevent published Part A course guides from overwriting any data in Part Bs where the term (standard) or class (flex) has already commenced (dev in progress – due EOY 2017);
- Textbook list bug which affected approximately 250+ course guides has been fixed (in production);
- Redundant Part B course guides will be deleted from CAPS; removing over 40000 redundant records and improving search performance (analysis and dev in progress – due EOY 2017);
- VE course guides can now be copied in full (including national competency codes and performance criteria) (in production).
Marcia has transformed RMIT’s HR department, markedly improving service delivery through the introduction of HR Assist to streamline service, and the implementation of HR Business Partners to support the Colleges and Portfolios. She has shown strong leadership in driving delivery of our strategic goals, invested in leadership capability across RMIT through our Be Ready Program, and introduced a holistic approach to OHS, as well as delivered significant progress on our Diversity and Inclusion agenda.
Marcia’s insight and guidance will be missed, and I am sure you will join me in thanking Marcia for the significant contributions she has made to RMIT and wishing her all the best for her future endeavours.
We have commenced the search for a replacement for this key role.